Update, UPS sucks! They now have found the shipment and it is on its way to me again after sitting some where for 7 days. I had read all the horror stories about MikesXS but had also seen some good. I had never ordered parts from him before and he got them out right after I ordered them. I was told by UPS that the shipment was lost and that a claim needed to be filed by the shipper. Since I had already waited a week for something that was now lost, according to UPS, I wanted to get new parts on the way as soon as possible. I guess Mike, I assume that is his name, took offense to me writing a information gathering post and emailing him a few times over the last 3 days. It obviously worked since he emailed me today, took less than the week as some of you stated. What is that they say about the squeaky wheel?
Anyway Mike decided that he need to to school me on how many customers he has and how I wrote a post complaining about his business, which was not the case. Here is what I got from him to resolving my issue:
"Jamen,
The first email that we received from you was on Feb. 6th which is a
Sunday (which means we are closed but we do still receive orders).
The next email that we received from you is on Feb. 7th. Every Monday
we have
to get orders out from the weekend which means dealing with more
orders
than we daily deal with during the week which means that we are not
able to
answer all of the emails that we receive right away. We have over
20,000 customers.
Also, you felt it necessary to post on the forum your complaints about
a lost package because we do not answer you. This is for your
information
from UPS. Your package is not lost and the reason is because of the
extreme weather conditions. If you want to blame Mikes XS for that,
then
go ahead."
First of all if you have 20,000 customers you might want to invest in a phone number, sales or information line. As most business do. Second, I could give a shit about the other number of customers he has. The only customer that matters to me is ME. The other 19,999 are his responsibility to worry about not mine.
Third, I felt in necessary to get more information since I had already waited well passed the allotted time to get my parts that UPS claimed were now lost. Turns out they just left it somewhere because of weather. The only complaint that I would have had up to this point was that he did not have a phone number to resolve issues in a timely manner. I sent him the email from UPS stating that my shipment was lost which did not seem to matter to him. At no point did I blame MikesXS for the shipment. I just wanted my parts.
There was no reason for Mike to be a pompous jackass. I guess when you have 20,000 customers what does one matter.
My rant is over. I feel better now.