Most all of the riding gear I own was purchased online at companies like Revzilla, Dennis Kirk, Rocky Mountain ATV, JP Cycles and others. I have bought helmets, jackets gloves and boots with the confidence of knowing that if it didn’t fit or I just didn’t like it, they offered free returns.
And I have returned items for just those reasons. This week my favorite short boots that I have had for years fell apart. So I went on Revzilla and found a pair that I thought would work and ordered them. When they arrived, I didn’t like them, they were so rigid and heavy they just felt like cement. So I went into my account to start the return process, only this time there was a surprise.
Sure they’ll take them back no problem, all I had to do was pay $8.00 to print out a return label.
Hmmm never had to do that before.
So I started checking around on all the major sellers. Most still offer free shipping for anything over a certain dollar amount. But the return policies have been tightened up. Some make you pay the full amount to ship them back ( the $8.00 I paid wouldn’t cover actual shipping costs )
Some will offer a one time free return for an exchange if an item doesn’t fit . But mostly the days of free , no fault, guaranteed returns seem to be over. And buying riding gear just got a little riskier. For me…..I paid $8 To look at a pair of boots for about 10 minutes.
Buyer beware.
After that I decided to buy a pair of Wolverine work boots from a local store.
And I have returned items for just those reasons. This week my favorite short boots that I have had for years fell apart. So I went on Revzilla and found a pair that I thought would work and ordered them. When they arrived, I didn’t like them, they were so rigid and heavy they just felt like cement. So I went into my account to start the return process, only this time there was a surprise.
Sure they’ll take them back no problem, all I had to do was pay $8.00 to print out a return label.
Hmmm never had to do that before.So I started checking around on all the major sellers. Most still offer free shipping for anything over a certain dollar amount. But the return policies have been tightened up. Some make you pay the full amount to ship them back ( the $8.00 I paid wouldn’t cover actual shipping costs )
Some will offer a one time free return for an exchange if an item doesn’t fit . But mostly the days of free , no fault, guaranteed returns seem to be over. And buying riding gear just got a little riskier. For me…..I paid $8 To look at a pair of boots for about 10 minutes.
Buyer beware.
After that I decided to buy a pair of Wolverine work boots from a local store.
