Could be the OP just happened to place his order as someone was leaving for a vacation and no one thought to check the email?I have always had great customer service from them
Have always taken care of any issue
I know from being on a Vespa forum, wife has a GTV300, there is a certain time in the summer the factory, or is it the whole country of Italy, shuts down and if you need any parts from them you just have to hold your breath till they come back to work!