OakBehringer
XS650 Guru
I wanted to post this to the forum because I have read numerous recommendations that members purchase from Niche Cycles. My experience was unsatisfactory. I would stay away - not necessarily because the product description was incorrect, but because their customer service is garbage.
I bought some universal Cocktail Shaker mufflers from Niche Cycles on eBay. Their listing stated that the mufflers have a "removable baffle with fiberglass packing." In another portion of the listing, they state "baffle type: glass pack." What I received was nothing of the sort. The baffle is indeed removable, but it does not have any fiberglass packing. Furthermore, if any fiberglass were to be wrapped around the baffle, it would be impossible to put back into the muffler because the OD of the baffle is the same as the ID of the end of the muffler. Also, wrapping the baffle would choke the engine as there would only be a 1/4" hole through which exhaust could exit.
This is not a glasspack muffler. See attached pics.
A bit annoying, considering it took about 10 days for them to arrive in the first place, but oh well, back to the drawing board. These are not going to sound as I want them to as-is, and I would prefer to start with a different design if I'm going to make modifications, so I figured I'd just return these to Niche and go with my second option.
WRONG.
Niche cycles is refusing to accept my return without charging me a 20% restocking fee. Why? They say:
"I have sent a message to the manager about there being no glass wrapped around the baffle but the baffle is a glass pack and will run fine when wrapped in exhaust packing."
"It is a glass pack, no doubt about it. If you want to return it there is a 20% restocking fee and you are going to pay the return shipping for we do not send shipping labels."
Quite fucking rude, and quite fucking wrong.
Cheers,
Adam
I bought some universal Cocktail Shaker mufflers from Niche Cycles on eBay. Their listing stated that the mufflers have a "removable baffle with fiberglass packing." In another portion of the listing, they state "baffle type: glass pack." What I received was nothing of the sort. The baffle is indeed removable, but it does not have any fiberglass packing. Furthermore, if any fiberglass were to be wrapped around the baffle, it would be impossible to put back into the muffler because the OD of the baffle is the same as the ID of the end of the muffler. Also, wrapping the baffle would choke the engine as there would only be a 1/4" hole through which exhaust could exit.
This is not a glasspack muffler. See attached pics.
A bit annoying, considering it took about 10 days for them to arrive in the first place, but oh well, back to the drawing board. These are not going to sound as I want them to as-is, and I would prefer to start with a different design if I'm going to make modifications, so I figured I'd just return these to Niche and go with my second option.
WRONG.
Niche cycles is refusing to accept my return without charging me a 20% restocking fee. Why? They say:
"I have sent a message to the manager about there being no glass wrapped around the baffle but the baffle is a glass pack and will run fine when wrapped in exhaust packing."
"It is a glass pack, no doubt about it. If you want to return it there is a 20% restocking fee and you are going to pay the return shipping for we do not send shipping labels."
Quite fucking rude, and quite fucking wrong.
Cheers,
Adam
