stfu
XS650 Enthusiast
Anyone having any luck contacting G&L? I've gotten one reply then they went off the map. Needing to line up a frame job....
There pipes have been unavailable for a while ah good ol customer service, nothin like it I don't get it? All these threads I read about shops "not returning emails" and "has my money but won't respond"? I'm only one guy and anyone who has done biz with me can testify I get back to them in a very timely maner. I may have to work 12hr + days to do it but if thats what it takes so be it or get out of the biz. Can you tell by this rant I HATE bad customer service! It does'nt matter how good someone is at building something if you can't communicate with them, building is only part of the job. There are shitloads of great welders out there but customer service seems to be rare I've built and sold 300+ exhaust systems! And I'm nobody! Why so many sales? Good customer service thats why. I must have woke up on the wrong side of the bed or something because it's very rare for me to go on a rant like this. Being a "small shop" is no exuse for bad service no mater how good your product is. There are plenty of guys ready to replace your ass when your phone stops ringing and email box is empty because your poor service reputaion has finaly cought up with you. Sorry to sound so harsh to my fellow compadre's but everything I said here is true!, You know it, I know it and worse of all the customer knows it Now you will have to excuse me I'm off to build a frame jig P.S. There is nothing personal about this rant at all, I know some of these guys are good people, nice guys etc... This is about customer service, nothing else. And please no one respond to this tirade unless you are one of "those" shops defending your business, no need to fuel the fire.i've contacted them twice in the past 2 months for a set of pipes and haven't gotten ANYTHING back
Just a bump.
When I had my service done in 2008, it took a long time to get everything back.
Probably a couple months.
But the wait was worth it, and I wasn't in a hurry.
http://www.xs650.com/forum/showthread.php?t=4800&page=2 It was Friday and I answered you Saturday? And you did not email me direct you reponded in a post, if I had not seen it I would not have responded at all LOL...gordon, i believe i asked you to shoot me a PM with pricing on your drag pipes like, a week ago. still haven't heard anything lol