Right now I bet someone is watching all this and laying in wait ready to pounce. Perfect opportunity to learn and then start their own business.
A time of "silent" transition works so much better. New owners slowly get into the groove and learn all the ins and outs of the business first. Never letting on there are new kids in town. After they are able to run it smoothly, on their own, only then do they annouce the company is under new ownership. During this time the company will run slower, but will have less big bumps, as we are seeing now. Then when the new owners are announced customers say to themselves, "oh, that's why it was slow" thus taking the blame from the original owner and not making the new owners look stupid. Never make a huge announcement that there are new owners unless the company is running at tip-top. Or run out of items. People remember.
My business is 90% word of mouth and I live in a town that built the mill that builds rumors. If you do one thing they don't like, your done. I saw a pizza place sell 2 large pizzas, a dozen wings, and a 2-liter for $12.00. Nobody came, crickets. When they first opened they put a big article in the paper about how, "Finally, real New York pizza is in town. From people who actually know pizza" and some other big headed crap. They lasted 6 months. Partly due to the huge ego trip paper article and that they didn't have their shit together. But they said they knew pizza, right? Wrong. They were the only pizza place within 15 miles. People actually drove to the other joint just to prove a point.
And that's my business leason for the day
Good thing I have a masters in Agribusiness Management. Which means I spent a lot of money to get a degree to run a farm....and don't run a farm