Struggling to reply as have no internet access at the moment -- hope to be back on line in a few days Raymond
Well, that has been a long eight days!
We lost our internet connection. Mrs deals with buying our phone and broadband, shopping around for best deal to suit our needs. We were with TalkTalk, the package ended 11th February, best package she found was also TalkTalk so she went ahead on that.
On 11th Feb, we found . . . no internet. No phones. Nada. Used her mobile to call the company.
'Oh, that's right, your new package kicks in today. Leave it till midnight (!) at the latest and all will be back to normal.' They said.
But that was bollocks. Next day, still nothing. So she called again. And very reasonably asked, how has renewing our package led to no connection? They had to think about that one. Lots of irrelevant questions. Have you ever had the internet? Have you used that PC/ those devices before? Irrelevant suggestions - try using a different electric socket.
It was the next day again before she spoke to somebody with a bit more sense. Apparently the new package was offered by TT as an
'upgrade'. We would benefit from super-dooper-fast-fibre-optic broadband.
Mrs pointed out that we ain't got fibre down our street.
Oh, but our system shows that fast fibre is available in your postcode.
Uhm, it comes into our village, but only goes to the Local Authority HQ. Goes past the end of our street. Nobody in this village has fast fibre to a private address. Can we go back to what we had before?
Apparently, No. I don't know why, there was no comprehensible explanation. But we cannot go back from our '
upgraded' package to what we had before.
Eventually, they decided that they would send us a new router. Is that designed for fast fibre?
Yes. Will it work on a copper network?
Don't know. Hopefully, yes.
Then there's the weekend. Then they post the new router. Which arrived in our street yesterday. But the delivery driver couldn't find our house.
Today, at last, we have the new router. Well, it seems to work . . . but I digress.
The weather here? Much warmer, the snow has melted, rivers very high as expected.