Just posting props where due...
I needed a set of custom fork legs for a front end swap I'm doing on my XS650.
Frank's was basically my only choice.
First, I sent out Frank's "Contact" email form to do things the easy, Internet way.
Heard nothing back for 2 weeks.
Then I called and left a message on their answering machine.
Heard nothing back for a week.
I placed a follow-up call and this time I was able to speak to a live person (the best kind!).
He took my order, knew exactly what I was talking about, talked shop for a little bit, told me how long it would take, and that was it.
7 days later, I get a call from Frank's telling me the forks were done and on their way, and to have a money order ready for when they arrived.
FedEx delivered the fork legs yesterday C.O.D. This was the first time I'd ever done C.O.D., but it all went down without a hitch.
The legs are spot on, beautifully made, and I am really happy with the whole deal.
So the trick to working with Frank's is to CALL and keeping calling until a PERSON answers the phone.
After that, just sit back and trust that you will get great results.