Harley has been voiding customers warranties for those who do their own work or use non Harley branded parts.
The Federal Trade Commission said Harley-Davidson has been illegally voiding the warranties of consumers who repair their motorcycles and has ordered them to stop the practice. According to the FTC’s complaint, Harley Davidson and, separately, the Westinghouse Electric Company, violated the Magnuson-Moss Warranty Act act by voiding warranties of customers who used independent repair shops or did the work themselves. The FTC also claimed that Harley-Davidson did not fully disclose its warranty restrictions to customers.
The FTC said the actions taken by both companies restricted customers’ choices at market, cost consumers money by forcing them to use dealerships instead of shopping around for repairs, undercut independent dealers, and reduced the resiliency of their product. It ordered both companies to stop violating the Magnuson-Moss Warranty Act, recognize a consumer’s right to repair, “come clean with consumers,” and alert dealers to compete fairly.
“The rubber is hitting the road on the FTC’s new focus on protecting your Right to Repair. Harley Davidson and Westinghouse are not the only companies that use the threat of a voided warranty to restrict repair,”
The Federal Trade Commission said Harley-Davidson has been illegally voiding the warranties of consumers who repair their motorcycles and has ordered them to stop the practice. According to the FTC’s complaint, Harley Davidson and, separately, the Westinghouse Electric Company, violated the Magnuson-Moss Warranty Act act by voiding warranties of customers who used independent repair shops or did the work themselves. The FTC also claimed that Harley-Davidson did not fully disclose its warranty restrictions to customers.
The FTC said the actions taken by both companies restricted customers’ choices at market, cost consumers money by forcing them to use dealerships instead of shopping around for repairs, undercut independent dealers, and reduced the resiliency of their product. It ordered both companies to stop violating the Magnuson-Moss Warranty Act, recognize a consumer’s right to repair, “come clean with consumers,” and alert dealers to compete fairly.
“The rubber is hitting the road on the FTC’s new focus on protecting your Right to Repair. Harley Davidson and Westinghouse are not the only companies that use the threat of a voided warranty to restrict repair,”
. I looked into how doing my own work would affect my warranty, and found that Magnussen - Moss Warranty Act. allows owners to do their own work and use aftermarket parts. Even my owners handbook states that it’s ok to do your own work, just be sure to follow the recommended service schedule, and stick to the recommended weight oil. So that’s my plan, at least for the first year , which is all my warranty is, do my own work and save my receipts and document everything I’ve done. A new Japanese bike won’t likely have any problems in the first year anyways.
