And what's the point of telling him that?
Welcome, glad you got the bike. Sometimes it's worth a little more to have a known runner. Get 'em to show you all these $800 runners.
Get one of the manuals, then pull the right side cover and check the pawl adjustment at the end of the shift drum. Your problem could be that simple-if it's out of adjustment it may not move the shift forks quite enough.
John