This one's fun. Had to wait to share it, it'll take a bit of time to tell.
Bought a couple items at Princess Auto one day that were in nearly identical packing but one cost considerably more than the other.
Didn't notice till I got home so went back the next day to straighten it out.
Cashier 1,
"How may I help you"
"I bought 2 items yesterday and was charged the same price for both. This item costs a lot more so I'd like to correct that and get the proper receipt in case I ever need to return it"
Cashier 1, "
Do you have your receipt?"
"Yes, right here"
Cashier 1, "
This item isn't on your receipt"
"Yes, I know, That's what I just explained. I want to pay the proper amount for this and get the correct receipt"
Cashier 1,
"Do you have the other item with you?"
"No, it's in my shop, I paid the right amount for it so I just want to do that for this one."
Cashier 1,
"I don't know how to do that."
"Well just charge me the difference and give me the proper receipt"
Line is starting to grow behind me.
Cashier 1, "
I don't know how to do that."
"Why not?"
Cashier 1,
"I don't have a button for that"
"Well then, just give me a refund for what I paid, then I'll pay the right amount and you can give me the correct receipt"
Manager has noticed the line growing longer and is watching with arms crossed.
Cashier 1,
"I can't give you a refund, I don't have a button for that"
"What do you have a button for?"
Cashier 1,
"I have a button for Returns"
"OK then let's use that button"
Cashier 1,
"Let me get some help"
Cashier 2, "What seems to be the problem?"
I go through the whole spiel again. Line up has gotten quite a bit longer. No choir boys in that lineup. Language is getting rougher.
Cashier 2, "Do you have your receipt?"
"Yes, right here"
Cashier 2, "
This item isn't on your receipt"
"Yes, I know, That's what I just explained. I want to pay the proper amount for this and get the correct receipt"
Cashier 2,
"Do you have the other item with you?"
"No, it's in my shop, I paid the right amount for it so I just want to do that for this one."
Cashier 2,
"I don't know how to do that."
"Well just charge me the difference and give me the proper receipt"
Manager is having a pretty good chuckle at this point. Guys in line aren't.
Cashier 2,
I don't know how to do that."
"Why not?"
Cashier 2
, "I don't have a button for that"
"Well then, just give me a refund, then I'll pay the right amount and you can give me the correct receipt"
Cashier 2,
"I can't give you a refund, I don't have a button for that"
"What do you have a button for"
Cashier 2,
"I have a button for Returns"
"OK then let's use that button"
Cashier 2,
"Do you have the other item with you?"
"No as I explained, I paid the right amount for it, so I didn't return it."
Cashier 2,
"So you want to return this?"
"Well if that's what we have to do to straighten it out, let's do it that way"
Cashier 2,
"Is there something wrong with it?"
"Not yet, but there might be, so I just want to pay the full amount and get the right receipt"
Cashier 2,
"Well, I' think I'll need the other item to scan to do a return"
"Do you want me to go and get of of the items items off the floor for you to scan?"
Cashier 2,
"I guess so, I don't know?"
I go get another one. Just about a riot breaking out now as both cashiers are in a serious tête-à-tête as to how to solve this.
I return with the other item, they still look pretty unsure of themselves. Finally the manager walks over and says to his guardians of the tills:
"Really! Take the mans money, give him the proper receipt, and thank him for doing whats right!"
He then turned to me with a big grin, shook my hand, and said:
"Thank you sir"
I had a lot more fun with this than the guys in line behind me, but seriously I didn't know if I was in the Twilight Zone or if I was reenacting the Monty Python skit,
'I'd like an argument'