Many +'s to the comments of Shotgunjoe and all the others who support Hugh - keep doing what you're doing, it's the right way to do business, and you can look yourself straight in the eye whenever you pass a mirror. My TCI is still doing it's job (knock on wood), so I haven't been in the market yet for a PMA kit, but if (when?) the day comes, Hugh is my man.Yeah, I think its clear your kindness was taken advantage of this time. Don't ever change Hugh... its a small world and I dont see Rick being around for long. I could make a list of the companies that failed due to poor customer service, but it would take too long. The only reason Mikes is still around is that they offer products that aren't available anywhere else... shame really.